Privacy Policy

Effective Date: 3/08/2025
Last Updated: 3/08/2025

Thank you for choosing to be part of our community at Rhythmstix Ltd (“Company”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@rhythmstix.co.uk.

When you use our mobile applications, web applications, or any of our digital services (collectively, the “Services”), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

1. What Information Do We Collect?

Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

Register for an account
Use our Services
Contact us for support
Participate in surveys or feedback

This may include:

Identity Information: Name, username, email address
Contact Information: Email address, phone number (if provided)
Account Information: Login credentials, preferences, settings
Content Information: Any content you create, upload, or share through our Services
Communication Information: Messages you send to us or through our Services

Information Automatically Collected

When you use our Services, we may automatically collect certain information:

Device Information: Device type, operating system, browser type, IP address
Usage Information: How you interact with our Services, features used, time spent
Location Information: General location based on IP address (not precise location unless explicitly permitted)
Analytics Information: Performance metrics, crash reports, usage patterns

Information from Third Parties

We may receive information from:

Authentication services (if you sign in with Google, Apple, etc.)
Analytics providers
Customer support platforms

2. How Do We Use Your Information?

We process your information for the following purposes:

Service Provision

To provide, operate, and maintain our Services
To process your requests and transactions
To send you technical notices and support messages
To improve our Services and develop new features

Communication

To respond to your inquiries and provide customer support
To send you updates about our Services (with your consent)
To notify you about changes to our terms or privacy policy

Analytics and Improvement

To understand how our Services are used
To analyze trends and user behavior
To diagnose technical problems
To enhance user experience and Service functionality

Legal and Security

To comply with legal obligations
To protect our rights and prevent fraud
To ensure the security and integrity of our Services

3. Will Your Information Be Shared With Anyone?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data based on the following legal grounds:

With Your Consent

We may process your data if you have given us specific consent to use your personal information for a specific purpose.

Service Providers

We may share your information with third-party service providers who perform services for us:

Cloud hosting providers
Analytics services
Customer support platforms
Payment processors (if applicable)

Legal Requirements

We may disclose your information where we are legally required to do so:

To comply with applicable laws or regulations
To respond to legal requests from authorities
To protect our rights, privacy, safety, or property
To investigate and prevent illegal activities or policy violations

Business Transfers

We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of our business.

4. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies to:

Remember your preferences and settings
Understand how you use our Services
Improve our Services and user experience
Provide analytics and performance monitoring

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our Services.

5. Is Your Information Transferred Internationally?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers and service providers may be located in various countries including the United States, United Kingdom, and European Union. If you are accessing our Services from outside these regions, please be aware that your information may be transferred to, stored, and processed in these countries.

We take appropriate measures to ensure your personal information receives an adequate level of protection in accordance with this privacy policy and applicable laws.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will retain your personal information only for as long as necessary for the purposes outlined in this privacy policy, unless:

A longer retention period is required by law
We need to retain it for legal, accounting, or reporting requirements
We need to retain it to resolve disputes or enforce our agreements

When we no longer need your personal information, we will securely delete or anonymize it.

7. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through appropriate technical and organizational security measures.

We have implemented security measures designed to protect your personal information, including:

Encryption of data in transit and at rest
Access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection

However, no electronic transmission or storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. What Are Your Privacy Rights?

In Short: You may review, change, or terminate your account at any time, and you have certain rights regarding your personal information.

Depending on your location, you may have the following rights:

Access and Portability

Request access to your personal information
Receive a copy of your personal information in a portable format

Correction and Updates

Request correction of inaccurate personal information
Update your account information and preferences

Deletion

Request deletion of your personal information
Delete your account and associated data

Restriction and Objection

Request restriction of processing your personal information
Object to certain types of processing

Withdraw Consent

Withdraw previously given consent for data processing

To exercise these rights, please contact us at info@rhythmstix.co.uk or through your account settings where available.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. Currently, there is no uniform standard for recognizing and implementing DNT signals. We do not currently respond to DNT browser signals, but we will inform you if this changes in future updates to this privacy policy.

10. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws and reflect changes to our practices.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last Updated” date. If we make material changes, we may notify you by:

Prominently posting a notice in our Services
Sending you a direct notification
Updating the notice on our website

We encourage you to review this privacy notice regularly to stay informed about how we protect your information.

11. How Can You Contact Us About This Notice?

If you have questions or comments about this privacy notice, you may contact us:

Email: info@rhythmstix.co.uk

Mail:
Rhythmstix Ltd
33 Vicarage Road
Chelmsford, Essex CM2 9BP
United Kingdom

Website: www.rhythmstix.co.uk

This privacy policy applies to all applications and services provided by Rhythmstix Ltd. For questions about specific applications or services, please contact us using the information above.

For App Store/Google Play: This app complies with applicable privacy laws and platform requirements. For platform-specific privacy information, please refer to the respective app store privacy policies.

Privacy Notice