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rreichstorer
(@admin)
Posts: 9
Member Admin
Topic starter
 

Are you struggling to install the software or access any features? Get help here...

 
Posted : 20/11/2021 10:02 pm
(@alison-dedicoat)
Posts: 1
Member
 

I can't download the app on my windows laptop. It says it's installing but when I look, nothing has installed, just a link to uninstall.  Is this a version issue?

 
Posted : 19/02/2022 9:10 am
rreichstorer
(@admin)
Posts: 9
Member Admin
Topic starter
 

As the app is new and in its BETA it can sometimes be flagged as unknown by Windows. You can still click on download and ignore when you click on the install in downloads.

Feel free to email me at [email protected] if there are any issues.

Have fun 

Rob

This post was modified 2 years ago by rreichstorer
 
Posted : 22/02/2022 12:13 pm
rreichstorer
(@admin)
Posts: 9
Member Admin
Topic starter
 

Hi Alison,

Just catching up to check that everything is running smoothly for you. 😀 

 

Thanks

Rob Reich-Storer

 
Posted : 24/02/2022 8:37 am
(@michael-wade)
Posts: 3
Member
 

FYI, we had an issue when in the App when trying to download content it just said 0% and didn't download anything. We found the issue was related to our firewall.

1653397156-thumbnail_image.png
 
Posted : 24/05/2022 12:59 pm
(@michael-wade)
Posts: 3
Member
 

Also we have downloaded the Rhythmstix App to our teacher laptops. Do the teachers have to use the one school login or do they have to have their own?

I tried to register a different teacher account but didn't have the same access and couldn't use the same license code. 

So can you explain how, for example, how a school with 2 music teachers is to access the resources. 

thanks 

 
Posted : 24/05/2022 2:44 pm
rreichstorer
(@admin)
Posts: 9
Member Admin
Topic starter
 

Hi Michael,

 

Thanks for your message. I'm glad to hear that you have fixed the firewall issue. There is only one login for each school which you can use on as many devices as you wish in/outside school.  If you would like to change your username please contact us on [email protected] and we can create a new account for you.

 

Thanks

 

Rhythmstix

 
This post was modified 2 years ago 2 times by rreichstorer
 
Posted : 24/05/2022 2:52 pm
rreichstorer
(@admin)
Posts: 9
Member Admin
Topic starter
 

Due to common restrictions on firewalls within schools, we have found that certain websites may need to be "whitelisted" to enable the app to download content. Your IT support/ICT coordinator will be able to fix this for you. If you are unable to download content please whitelist the following sites using your firewall software.

 

.dropbox.com
.dropboxapi.com
.dropboxusercontent.com
.previews.dropboxusercontent.com
.cfl.dropboxstatic.com
www.dropbox.com
.beacon.dropbox.com
.bolt.dropbox.com
.previews.dropboxusercontent.com

This post was modified 2 years ago by rreichstorer
 
Posted : 25/05/2022 7:34 am
rreichstorer
(@admin)
Posts: 9
Member Admin
Topic starter
 

@michael-wade How are you finding the software, Michael? Have you had a chance to use it in school yet?

 
Posted : 25/06/2022 5:06 pm
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